Email to library about lost library card (CLB 7)
Task prompt
You have lost your library card. Write an email to your local library explaining what happened, asking how to replace your card, and asking whether any books are currently checked out on your account.
Your task
Write a semi-formal email to your local library about a lost library card. Your email must:
- Explain that your card is lost and briefly how
- Ask how to get a replacement
- Ask about any books currently on your account
- Be polite and clear
Word count target: 100–150 words
Model answer (CLB 7)
Subject: Lost Library Card — Request for Replacement
Dear Library Staff,
I am writing because I have recently lost my library card. I believe I may have left it at a café near the library last Thursday, and unfortunately I have not been able to find it since.
I would like to know how I can get a replacement card and whether there is a fee involved. I would also appreciate it if you could check whether any books are currently checked out on my account, as I want to make sure nothing is overdue.
My name is Sofia Reyes and my account number is LB-40892. Please feel free to contact me at sofia.reyes@email.com.
Thank you for your help.
Sincerely, Sofia Reyes
Why this scores CLB 7
| CLB Criterion | What this response does well |
|---|---|
| Purpose | Two clear requests stated early |
| Detail | When the card was lost, account number provided |
| Organization | Introduction → two questions → contact info → closing |
| Tone | Polite and semi-formal — correct for a public service email |
| Vocabulary | Clear, functional language without errors |
| Grammar | Mostly correct; some variation in sentence structure |
Common mistakes at CLB 5–6
| Weak version | Why it loses marks |
|---|---|
| ”I lost my card. What do I do?” | Too casual, no detail |
| Forgetting account number or name | Examiners reward relevant supporting detail |
| Writing only one question | Task asks for two pieces of information |
| ”I want a new card." | "I would like” is more appropriate for written requests |
Examiner tip
At CLB 7, the examiner wants to see you address all parts of the task. Many test-takers ask about replacement but forget to ask about checked-out books. Read the prompt twice before writing, and mentally tick off each requirement as you include it.