From: Pinnacle Fitness Centre

To: All current members

Subject: Membership changes and facility updates — effective March 1

Dear valued member,

We are writing to inform you of upcoming changes to membership rates, facility access, and class scheduling. Please review the following carefully and take any action required before February 15.

Effective March 1, monthly membership rates will increase by $8 for all Standard memberships and by $12 for all Premium memberships. This adjustment reflects rising operational costs including energy, staffing, and equipment maintenance. Members who pay annually will be locked in at their current rate for the remainder of their existing membership year. Members on monthly billing will see the increase on their March 1 statement.

The indoor pool will be closed from March 3 to April 14 for resurfacing and filtration system upgrades. During this period, members with aquatic classes in their schedule will be offered alternative land-based fitness classes at no extra charge. Members whose primary use of the facility is the pool may request a partial credit to their account for the closure period by contacting Member Services before February 20.

A new group fitness studio, Studio C, will open on March 1. Classes in Studio C will be available to Premium members at no additional charge. Standard members may access Studio C classes for a drop-in fee of $6 per class. Advance booking for Studio C opens February 22 for Premium members and February 25 for Standard members.

If you have questions or wish to upgrade your membership before March 1, please contact Member Services at services@pinnaclefitness.ca or call the front desk.

Pinnacle Fitness Centre Management

From: Ravi Subramaniam

To: Member Services, Pinnacle Fitness Centre

Subject: RE: Membership changes and facility updates — effective March 1

Hello,

Thank you for the notification. I have a few questions about the upcoming [____1____] .

I am currently on a Standard membership with monthly billing. I understand my rate will increase by $8 starting March 1. Is there any way to [____2____] to annual billing before then to lock in my current rate?

I use the pool three times a week, so the [____3____] will significantly affect my routine. Could you tell me more about the land-based alternatives that will be offered?

I am also interested in the new Studio C. As a Standard member, I would need to pay a [____4____] fee of $6 per class. When can I start booking those classes?

Finally, could you confirm whether I am [____5____] for a partial credit during the pool closure, given that swimming is my primary activity here?

Ravi Subramaniam